All prints are offered subject to prior sale and remain property of Art Framer until payment has been received in full.  Goods will be dispatched following receipt of payment and a confirmation of the dispatch date given subject to any works required by customer. The purchase is governed by UK law, as are these terms. The seller of the goods is Artframer (Watford) Ltd. Company Number 05393754. The trading address and registered office is 27 Durrants Drive, Croxley Green, Rickmansworth, Herts WD3 3NL

 

1. Our Guarantee:

Condition

All items are guaranteed genuine originals, published or printed around the time specified.  We do not sell reproductions.  The condition of each article is described as accurately as possible noting serious flaws and any imperfections.

Ordering

Items may be reserved by phone but all orders require confirmation in writing (by email).  To be eligible to purchase the goods on this website and lawfully enter into and form contracts with us, you must be; over 18 years of age or if under 18 years of age be under the supervision of a parent or guardian, be legally capable of binding into a contract.

Returns

(Please contact us first). If a buyer is not satisfied for whatever reason they may return the item for a full refund of the purchase price provided that this is instigated within 7 days after receiving the item(s) and at the expense of the buyer in the same condition as received, properly packaged and fully insured. Depending on the circumstances we will endeavour to provide a full refund or replacement if that is possible.

Cancellation Policy

You may cancel your order for the goods prior to confirmation of dispatch of your items, so long as you contact us in writing (email).  Your cancellation notice must quote your name, address, description of the goods and your order reference number.

Any cancellations after dispatch please refer to returns policy above.

We give you the right to cancel your order without giving a reason as required by the Distance Selling Regulations. The cancellation period begins on the day after the day on which you receive the goods and ends on the expiry of 7 working days. This is described as the cooling off period. You may be charged for the cost of returning the goods to us if you cannot present them in person. But all other monies are refunded including the initial cost of shipping the goods to you. Where you exercise your right to cancel, we will refund your money within 30 days of the cancellation date. This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.

Delivery/Shipping

The cost of delivery for all purchases is £2.60 with an option on the checkout page to select insured and tracked post at a cost of £7.50. These postage costs will only be charged once per transaction even on multiple purchases. We will endeavour to post items within 2 working days of full payment being received. This will be confirmed by email to the email address you have provided us with. Items that aren’t bulky and have a value of less than £100 will all be dispatched via Royal Mail, as such, different countries have different delivery times. Approximate expected delivery within the UK should be 2 to 4 working days, mainland Europe should be within 7 to 10 working days, USA, South America. Canada and Australia should be 10-14 working days. All other countries can be approximated from the above postal zones or you can contact us with any specific enquiries regarding delivery times. Proof of posting is obtained in every instance and we cannot be held responsible for any delays or losses by any postal service. What we can offer is a fully traceable insured postal service to any country and will require payment for what it costs us. We do NOT charge for any materials or labour costs involved in making your items safe to post. We use top quality materials and most items where suitable will be posted rolled in strong mailing tubes unless you explicitly tell us otherwise. Items that are mounted or framed will be delivered under different procedures i.e. Glass will be removed prior to despatch, unless arrangements can be made for individual requirements (Please contact us.), smaller frames and mounts will be boxed or placed in strong mailing envelopes. We use several carriers, separate insurance may be necessary to cover individual shipments.

If we agree to supply any goods ordered from the website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws.  You will be responsible for payment or any such duties and or taxes in addition to our price and the cost of delivery.  Please note we have no control over these charges.

Please note that when shipping products internationally you should be aware that cross border shipments are subject to opening and inspection by customs authorities.  Please note that you must comply with all the applicable laws and regulations of the country for which the goods are destined.  We will not be liable for any breach by you of any such laws.

Payment

The default currency for our prices is quoted in UK Pounds and you will be billed in Sterling. Payments can be made by the following methods.  You do not need a PayPal account to pay  by Debit or Credit card.

  • By Cheque
  • By Pay-pal
  • By Debit /Credit Card

All payments to be made in Pounds Sterling - £/GBP

Any bank charges to be paid by remitter

 

2. Website Privacy Statement:

Artframer has created this privacy statement in order to demonstrate our firm commitment to privacy. If you have any questions about this privacy statement our contact details are at the bottom of each page on our website. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Personal Information

The type of information we will collect about you includes:

  • your name
  • your address
  • your phone number (required for all courier orders)
  • your email address (to receive confirmation of posting)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We collect this information ourselves and do not share any of this personal customer information with third parties nor do we use any personal information for any purposes other than contacting our customers. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Cookie & Privacy Policy

This privacy policy sets out how Artframer uses and protects any information that you give Artframer when you use this website.Artframer is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website,  you can be assured that it will only be used in accordance with this privacy statement.

Artframer may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which is placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

- We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

- Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

- You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

 

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